Effective Date: April 23 2025

1. Who We Are

Findable, LLC (“Findable,” “we,” “us,” or “our”) is a digital-marketing agency that helps businesses grow through SEO, web design, paid advertising, and related services. You can reach us at info@getfindable.com. This Privacy Policy explains how we handle information when you visit getfindable.com, any sub-domains (e.g., onboarding.getfindable.com), or otherwise interact with us.

2. Scope

This Policy covers information we collect:

1. On our websites, landing pages, forms, chatbots, and email campaigns.

2. When you schedule a call, become a client, or join our email list.

3. Through third-party analytics and advertising tools (e.g., Google Analytics, Meta Pixel).

4. Offline, if you call, text, or meet with us and we record notes.

It does not apply to third-party sites we merely link to or to client websites we build or manage; those sites maintain their own privacy policies.

3. Information We Collect

1. Identifiers – name, email, phone, IP address, device ID.

   GDPR legal basis: contract performance or our legitimate interests.

2. Commercial Information – services purchased, billing email and history (payment processing handled by Stripe, QuickBooks, or similar).

   GDPR legal basis: contract performance or our legitimate interests.

3. Internet / Network Activity – log files, referral URLs, pages viewed, session duration, clicks, heat-map data, form-abandon events.

   GDPR legal basis: consent (cookies) or our legitimate interests.

4. Location Data – city-level geolocation derived from IP or advertising-platform insights.

   GDPR legal basis: consent or our legitimate interests.

5. Marketing Preferences – opt-in / opt-out choices, email engagement data, ad-audience membership.

   GDPR legal basis: consent.

6. User-Generated Content – testimonials, feedback, support tickets, social-media interactions.

   GDPR legal basis: consent or our legitimate interests.

We do not knowingly collect sensitive personal data (e.g., health or biometric information).

4. How We Use Information

1. Service Delivery & Fulfilment – to design websites, manage ads, optimize SEO, and deliver reports.

2. Communication – to send proposals, onboarding instructions, newsletters, reminders, or important service notices.

3. Analytics & Improvement – to measure performance, diagnose errors, and enhance our offerings.

4. Marketing – to retarget site visitors, build look-alike audiences, and showcase results (with permission).

5. Legal & Security – to detect fraud, resolve disputes, enforce contracts, and comply with laws.

We will never sell your personal information.

5. Sharing & Disclosures

1. Service Providers / Sub-Processors – cloud hosting, CRM (Go High Level), analytics (Google), payment processors, email platforms, and subcontractors under NDA.

2. Advertising Partners – Google, Meta, Microsoft, LinkedIn, or other ad networks strictly to run or measure campaigns.

3. Legal Authorities – when required by law, court order, or to protect our rights or the rights of others.

4. Business Transfers – in connection with a merger, acquisition, or asset sale, subject to confidentiality.

All vendors are vetted for GDPR/CCPA compliance and bound by data-processing agreements.

6. Cookies & Tracking Technologies

We use first- and third-party cookies, pixels, and similar tech to:

1. Remember preferences and login sessions.

2. Perform analytics (Google Analytics 4, Hotjar, Microsoft Clarity).

3. Serve remarketing and look-alike ads.

Cookie Controls: You can accept or reject non-essential cookies via our banner, adjust browser settings, or install Google’s GA Opt-Out Add-On. Disabling cookies may affect site functionality.

7. Data Retention

1. Prospect data – up to 24 months after last interaction unless you opt out sooner.

2. Client project files – active engagement plus six years for legal / financial record-keeping.

3. Analytics logs – up to 26 months (Google Analytics default) unless aggregated or deleted earlier.

When retention periods expire, data is securely deleted or anonymized.

8. Security

We follow industry best practices: HTTPS across all pages, server-level firewalls, strong password policies, two-factor authentication, VPN access for the team, and encryption in transit and at rest where feasible. No system is 100 % secure, so we urge you to safeguard your credentials.

9. Your Rights

GDPR (EEA/UK) rights: access, correction, deletion, restriction, objection, portability, and withdrawal of consent.CCPA/CPRA (California) rights: know, delete, opt-out of “sharing” for cross-context behavioural advertising, and non-discrimination.To exercise any right: email info@getfindable.com with verification details. We’ll respond within 30–45 days as required by law.

10. Children’s Privacy

Our services target businesses, not children. We do not knowingly collect data from anyone under 13. If you believe a minor has provided us personal information, contact us for deletion.

11. International Data Transfers

Data may be processed in the United States or other countries where we or our vendors operate, using Standard Contractual Clauses or other approved safeguards.

12. Changes to This Policy

We may update this Policy to reflect changes in law, technology, or our practices. Material changes will trigger on-site or email notice; the “Effective Date” will always show the latest version.

13. Contact Us

Findable LLC

✉ info@getfindable.com

14. Additional Disclosures for SMS & Email Leads (U.S. Only)

By submitting a form with your phone number or email, you consent to receive automated marketing calls, texts, and emails, even if your number is on a Do-Not-Call list. Message and data rates may apply. Opt out any time by replying STOP or clicking the unsubscribe link.