Effective Date: April 23 2025

1. Who We Are

Findable, LLC (“Findable,” “we,” “us,” or “our”) is a digital-marketing agency that helps businesses grow through SEO, web design, paid advertising, and related services. You can reach us at info@getfindable.com. This Privacy Policy explains how we handle information when you visit getfindable.com, any sub-domains (e.g., onboarding.getfindable.com), or otherwise interact with us.

2. Scope

This Policy covers information we collect:

1. On our websites, landing pages, forms, chatbots, and email campaigns.

2. When you schedule a call, become a client, or join our email list.

3. Through third-party analytics and advertising tools (e.g., Google Analytics, Meta Pixel).

4. Offline, if you call, text, or meet with us and we record notes.

It does not apply to third-party sites we merely link to or to client websites we build or manage; those sites maintain their own privacy policies.

3. Information We Collect

1. Identifiers – name, email, phone, IP address, device ID.

   GDPR legal basis: contract performance or our legitimate interests.

2. Commercial Information – services purchased, billing email and history (payment processing handled by Stripe, QuickBooks, or similar).

   GDPR legal basis: contract performance or our legitimate interests.

3. Internet / Network Activity – log files, referral URLs, pages viewed, session duration, clicks, heat-map data, form-abandon events.

   GDPR legal basis: consent (cookies) or our legitimate interests.

4. Location Data – city-level geolocation derived from IP or advertising-platform insights.

   GDPR legal basis: consent or our legitimate interests.

5. Marketing Preferences – opt-in / opt-out choices, email engagement data, ad-audience membership.

   GDPR legal basis: consent.

6. User-Generated Content – testimonials, feedback, support tickets, social-media interactions.

   GDPR legal basis: consent or our legitimate interests.

We do not knowingly collect sensitive personal data (e.g., health or biometric information).

4. How We Use Information

1. Service Delivery & Fulfilment – to design websites, manage ads, optimize SEO, and deliver reports.

2. Communication – to send proposals, onboarding instructions, newsletters, reminders, or important service notices.

3. Analytics & Improvement – to measure performance, diagnose errors, and enhance our offerings.

4. Marketing – to retarget site visitors, build look-alike audiences, and showcase results (with permission).

5. Legal & Security – to detect fraud, resolve disputes, enforce contracts, and comply with laws.

We will never sell your personal information.

5. Sharing & Disclosures

We may share information only as necessary with:

1. Service Providers / Sub-Processors – hosting, CRM (Go High Level), analytics (Google), payment processors, email platforms, and vetted subcontractors under NDA

2. Advertising Partners – Google, Meta, Microsoft, LinkedIn, or similar platforms strictly for campaign execution and measurement

3. Legal Authorities – when required by law or to protect rights and safety

4. Business Transfers – mergers, acquisitions, or asset sales, subject to confidentiality

All vendors are vetted for GDPR/CCPA compliance and bound by data-processing agreements.

6. Cookies & Tracking Technologies

We use first- and third-party cookies, pixels, and similar tech to:

1. Remember preferences and login sessions.

2. Perform analytics (Google Analytics 4, Hotjar, Microsoft Clarity).

3. Serve remarketing and look-alike ads.

Cookie Controls: You can accept or reject non-essential cookies via our banner, adjust browser settings, or install Google’s GA Opt-Out Add-On. Disabling cookies may affect site functionality.

7. Data Retention

1. Prospect data – up to 24 months after last interaction

2. Client project files – engagement period plus six years (legal/financial compliance)

3. Analytics logs – up to 26 months unless anonymized or deleted earlier

Expired data is securely deleted or anonymized.

8. Security

We use HTTPS, firewalls, strong password policies, two-factor authentication, VPN access, and encryption where feasible. No system is completely secure; please safeguard your credentials.

9. Your Rights

GDPR (EEA/UK): access, correction, deletion, restriction, objection, portability, withdrawal of consent
CCPA/CPRA (California): right to know, delete, opt-out of sharing for cross-context behavioral advertising, and non-discrimination

To exercise rights, email info@getfindable.com. We respond within 30–45 days.

10. Children’s Privacy

Our services are for businesses, not children. We do not knowingly collect data from anyone under 13.

11. International Data Transfers

Data may be processed in the U.S. or other countries where we or our vendors operate, using Standard Contractual Clauses or equivalent safeguards.

12. Changes to This Policy

We may update this Policy for legal, technical, or business reasons. Material changes will be communicated via the site or email. The Effective Date always reflects the latest version.

13. Contact Us

Findable LLC

✉ info@getfindable.com

14. Additional Disclosures for SMS & Email Leads (U.S. Only)

By submitting a form with your phone number or email, you consent to receive automated marketing calls, text messages, and emails from Findable LLC, even if your number is listed on a Do-Not-Call registry. Message and data rates may apply. You may opt out at any time by replying STOP or using the unsubscribe link.

15. SMS Privacy & Opt-In Disclosures (Verbatim Addition)

Sharing of Personal Information:
Findable LLC will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Findable LLC at any time. To opt out, you can reply "STOP" to any text message you receive from us.

Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.